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PURPOSE

The purpose of this plan is to outline the responsibilities of employees and third parties acting on behalf of META Vocational Services to ensure that all clients are treated consistently, with dignity and respect.

POLICY

META Vocational Services Inc. is committed to ensuring that we provide a safe, welcoming, barrier-free and accessible environment for our staff, clients, visitors and stakeholders who enter onto our premises, do business with us, access our website or communicate with us.

As an agency, we are responsible for ensuring that our staff, as well as our facilities, policies, business practices and systems comply with the governing legislation and relevant best practices with respect to the accessibility for people affected by a disability.

We promote dignity and respect and strive to provide people with disabilities the same opportunities and access to our services

PROVIDING SERVICES TO PEOPLE WITH DISABILITIES

Providing services to people affected by a disability is demonstrated in the areas of:

ASSISTIVE DEVICES

We will ensure that our staff are trained and familiar with the various assistive devices that may be used by clients with disabilities while accessing our services.

COMMUNICATION

We will communicate with people with disabilities in ways that take into account their limitations. We train staff to communicate and interact with people affected by a variety of disabilities.

USE OF SUPPORT PERSONS & SERVICE ANIMALS

We are committed to welcoming persons with disabilities who are accompanied by a support person. At no time will a person affected by a disability be prevented from having access to his or her support person while on our premises.

We welcome people with disabilities who are accompanied by a service animal on the parts of our premises that are open to the public and other third parties. We will ensure that staff and others assisting the public on our behalf are trained on how to interact with persons with disabilities who are accompanied by a service animal.

NOTICE OF TEMPORARY DISRUPTION

In the event of a planned or unexpected disruption to services for clients with disabilities META Vocational Services will make every effort to notify clients in a timely manner.

A clearly posted notice will include information about the reason for the disruption, its anticipated length of time and a description of alternative facilities or services, if available.

PROCEDURE

TRAINING FOR STAFF

How to respond to a person with a disability, who is experiencing difficulties with accessing services at META.

Training includes:

  • An overview of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the Customer Service Standard
  • META Vocational Services Inc.’s plan related to the customer service standard
  • How to interact and communicate with various types of disabilities
  • How to interact with people with disabilities who use an assistive device or require the assistance of a service animal or support person
  • How to respond to a person with a disability who is experiencing difficulties with accessing META’s services

Staff will be trained on policies, practices and procedures that affect the way services are provided to people affected by disabilities. Additional training will occur as changes are made to these policies, practices and procedures. Staff are encouraged to offer suggestions to improve the serve-ability of all clients and visitors, including those affected by a disability.

FEEDBACK PROCESS

META Vocational Services Inc. strives to exceed customer expectations and believes in the process of continual improvement. Clients/visitors who wish to provide feedback on how well these expectations are being met are both welcomed and appreciated. Providing feedback on our services to people with disabilities can be done by one of the following means:

  • Speaking directly to one of our staff
  • Submitting a suggestion in the appropriate box
  • Mailing or emailing our office:
  • META Vocational Services, Unit 6, 15 Thickson Rd. N., Whitby, ON L1N 8W7
  • accessibility@metavocational.com

All feedback, including concerns, will be responded to, as appropriate, by the Program Manager. Clients can expect to hear back from the Program Manager within 7 (seven) business days.

MODIFICATIONS TO THIS OR OTHER POLICIES

Any policy of META Vocational Services Inc. that does not respect and promote the dignity and independence of people affected by disabilities will be modified or removed.

QUESTIONS?

The intent of this plan is to achieve customer service excellence. Should you have questions about this plan please contact our Head Office toll free at 1-888-401-9636 or email metaservices@metavocational.com.

ACCESSIBILITY FEEDBACK FORM (Contact Form)
We would like the following form SUBMITTED via EMAIL
In addition to using the Accessibility Feedback Form below, you may also submit your feedback about accessibility using the following formats:

  • By emailing: metaservices@metavocational.com
  • By phoning: 905-725-0087 | Toll free: 1-866-794-4677
  • By mailing: META Vocational Services, Unit 6, 15 Thickson Road, N. Whitby, ON L1N 8W7

We thank you for taking the time to submit your feedback! We value all of our customers and strive to meet everyone’s needs and recognize that receiving feedback provides a valuable opportunity to learn and improve.

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Testimonials

“I want to thank you for all the help you provided to me in my employment search. It was your referral that landed me a job”…”you have given new meaning in life and I really appreciate everything you have done for me and my family. Thanks again.”
2014-04-17T17:36:33+00:00
“I want to thank you for all the help you provided to me in my employment search. It was your referral that landed me a job”…”you have given new meaning in life and I really appreciate everything you have done for me and my family. Thanks again.”
“I am so very, very grateful to you for believing in me, and helping make my dreams come true. Your warmth & caring have meant so much to me”…”I look forward to keeping you posted”…”Thank you so much! ”
2014-04-17T17:35:09+00:00
“I am so very, very grateful to you for believing in me, and helping make my dreams come true. Your warmth & caring have meant so much to me”…”I look forward to keeping you posted”…”Thank you so much! ”
“META has given me a new life at 55 years old”…”people with disabilities need special places and people such as META to turn to.”
2014-04-17T17:33:58+00:00
“META has given me a new life at 55 years old”…”people with disabilities need special places and people such as META to turn to.”
“thank you META”…”you have made me what I am today.”
2014-04-17T17:34:17+00:00
“thank you META”…”you have made me what I am today.”
“I have to express my sincere thanks and appreciation to META. The staff in the Whitby Office goes far and beyond what would be expected from any centre that deals with unemployed”…”My counsellor has been there, building up my confidence and making me believe in myself.”
2014-04-10T15:10:48+00:00
“I have to express my sincere thanks and appreciation to META. The staff in the Whitby Office goes far and beyond what would be expected from any centre that deals with unemployed”…”My counsellor has been there, building up my confidence and making me believe in myself.”

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